Service Line Operations Manager

Katsam Property Services

Katsam Property Services is seeking a strong, people-focused Service Line Operations Manager to lead our MetroLink cleaning operations across Missouri and Illinois. This role oversees a large 24/7/365 team and serves as the primary point of contact for our customer—ensuring stations stay clean, safe, and welcoming for thousands of riders each day.

What You’ll Do

• Lead and support cleaning teams across multiple locations and shifts

• Build weekly/monthly schedules and manage staffing needs

• Respond to customer requests and resolve issues quickly and professionally

• Conduct field inspections and uphold quality standards

• Enforce the service contract and track all out-of-scope work

• Recruit, train, and develop staff to meet performance expectations

What Success Looks Like

• All scheduled cleaning completed on time

• Emergency requests responded to within 1 hour

• Extra services documented and billed accurately

• Team overtime kept below 8%

• Fewer than 15 valid customer complaints per month

• All new hires fully trained within 30 days

What You Bring

• 3+ years of operations or team leadership experience

• Strong communication and customer service skills

• Ability to hold teams—and customers—accountable to standards

• Excellent organization and scheduling ability

• Welcoming, positive approach aligned with our Katsam DNA:
  Team First, Accountable, Dependable, Positive Attitude

Why You’ll Love This Role

This is a high-impact leadership position where no two days look the same. You’ll build strong teams, partner with our customer, and directly influence the success of a major public-facing project.

Requirements

• Valid Class E driver’s license (ability to obtain before start)

• Ability to support a 24/7 environment with rotating availability